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This policy ("Policy") applies to all email and other communications ("Email) generated or sent through the services provided by neuMails ("Sevices") whether through the site located at www.neuMails.com or through any other site operated by neuMails or a neuMails reseller, distributor, or business partner (each, a "Site").
BY GENERATING OR SENDING EMAIL THROUGH THE SERVICES, YOU AGREE TO COMPLY WITH THIS POLICY.
nEUMAILS MAY SUSPEND OR TERMINATE YOUR ACCESS TO AND USE OF THE SERVICES IF YOU DO NOT COMPLY WITH THIS POLICY.
Your use of the Services must comply with all applicable law. This includes law applicable to you and also laws applicable to neuMails and the recipient each Email. Examples of applicable laws include laws relating spam or unsolicited commercial email (UCE), privacy, security, obscenity, defamation, intellectual property, pornography, terrorism, homeland security, gambling, child protection, and other applicable laws. Applicable laws also include policies and regulations based on the country of the sender and/or recipient of the email including EU's GDPR, USA's CAN-SPAM and Canada's CASL. It is your responsibility to know and understand the laws applicable to your use of the Services and the Emails you generate and send through the Services.
Your use of the Services must comply with the Terms of Service applicable to the Services ("TOS"). This Policy is a part of and incorporated into the TOS application to the Services. Click here for our neuMails TOS. It is your responsibility to read and understand the TOS application to your use of the Services and the Emails you generate and send through the Services.
Your use of the Services must comply with the Privacy Policy applicable to the Services (“Privacy Policy”). Please see the neuMails Privacy Policy. It is your responsibility to read and understand the Privacy Policy applicable to your use of the Services and the Emails you generate and send through the Services.
Your use of the Services must follow all applicable guidelines established by neuMails.
The guidelines below are example of practices that may violate this Policy when generating or sending Emails through the Services:
Using non-permission based Email lists (i.e., lists in which each recipient has not explicitly granted permission to receive Emails from You by affirmatively opting-in to receive those Emails).
Using purchased or rented Email lists.
Sending email on behalf of a purchased or rented email list.
Using third party email addresses, domain names, or mail servers.
Sending Emails to non-specific addresses (e.g., [email protected] or [email protected]).
Sending Emails that result in an unacceptable number of spam or UCE complaints (even if the Emails themselves are not actually spam or UCE).
Failing to include a working “unsubscribe” link in each Email that allows the recipient to remove themselves from your mailing list.
Failing to comply with any request from a recipient to be removed from your mailing list within 10 days of receipt of the request, or within the number of days cited by local policies.
Failing to include in each Email a link to the then-current Privacy Policy applicable to that Email.
Disguising the origin or subject matter of any Email or falsifying or manipulating the originating email address, subject line, headers, or transmission path information for any Email.
Failing to include in each Email your valid physical mailing address or a link to that information.
Including “junk mail,” “chain letters,” “pyramid schemes,” incentives (e.g., coupons, discounts, awards, or other incentives).
If you know or suspect any violations of this Policy, please notify neuMails at [email protected]. neuMails will determine compliance with this Policy in its sole discretion.
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